AUT / 04 Urquhart / digital services

Business automation services

Less repeat admin. A clearer view of the work.

Business automation for service firms: connect enquiries, documents and job records, reduce repeat entry and keep approvals with your team. Start with one workflow.

Fixed-fee first step

One workflow. One written decision. £495.

The Automation Opportunity Review establishes what is happening now, where the friction sits and what—if anything—is worth changing before money is committed to a build.

Check fit for the review

You receive

  • A current-state map of one defined workflow and its main handoffs.
  • Immediate opportunities ranked against dependencies, exceptions and risk.
  • A proportionate recommendation: repair the process, configure an existing tool, build a bounded system—or do not build.
One defined process Paid in advance No implementation purchase required

Who it is for

For teams with work to do, not time to copy it twice.

  • Service businesses copying customer and job details between email, forms and spreadsheets
  • Contractors and field teams whose office staff chase notes, photos and completion records
  • Owners who need to see what needs attention without rebuilding a weekly report

Problems addressed

  • New enquiries wait in an inbox without an owner or next action
  • The same customer or job is entered into several systems
  • Documents, site evidence and changes are difficult to match to the right job
  • Nobody can see which work is blocked, ready for review or ready for billing preparation

Included

  • For the review: one current workflow, its handoffs, exceptions and responsible people
  • A written recommendation with priorities, dependencies and a separately priced implementation scope
  • For an agreed build: forms, rules or integrations that move the required information between approved systems
  • Tests, access controls, failure handling and a documented handover for the implemented workflow

Not included

  • An entire company platform for the price of a single-task automation
  • Guaranteed savings or return on investment before a baseline and trial
  • Vendor subscriptions, AI usage, hosting and unscoped historical data cleanup
  • Automatic customer commitments, payments or invoice sending unless explicitly agreed and controlled

In practice

What could you stop copying, chasing or rebuilding?

These are examples of focused implementation scopes, not a bundle of features included in the review. Start where repeated work is costing your team attention.

Enquiry to assigned lead

Capture the service requested, check required details and create a record with an owner, status and next action.

Your team decides whether the work is a fit and what to offer.

Email or PDF to a usable record

Extract agreed fields, link the source document and flag incomplete or uncertain information for review.

Uncertain extraction stops for a person; it does not silently become approved data.

Site evidence to office handover

Keep hours, photos, notes and changes with the job, then prepare a completion summary or billing basis.

Commercial approval and invoice sending remain separate controlled steps.

Delivery process

Reduce uncertainty in deliberate stages.

01

Follow one job

Trace a real enquiry, document or job through the current tools. Find the copying, waiting and missing information.

02

Agree the first win

Choose one workflow, a responsible person and a measurable finish. Check whether an existing tool already solves it.

03

Build and test

Test the agreed route with representative data, duplicates, missing fields and failed connections before live use.

04

Hand over

Explain who owns it, what an error looks like and how to recover. Compare the trial with the original baseline.

Starting prices

Choose the smallest useful commitment.

The review is a defined first step, not an implementation deposit. A build is quoted after its inputs, rules and integrations are clear. Platform subscriptions, AI usage and hosting are separate.

See the complete price list

Automation Opportunity Review

One process and immediate opportunities

£495

Full Workflow & AI Audit

Process map, waste analysis, risks and roadmap

£995

Small Single-Task Automation

One bounded, low-risk process

From £1,500

Evidence and limits

See the work behind the offer.

  • Our NU AB references show concrete document intake, field reporting and operational software, with the status of each part stated separately.
  • Your acceptance test follows a real task from input to reviewable output, including what happens when information is missing or a connection fails.
  • Time saved and financial benefits are measured after a trial; they are not invented from a demonstration.

Questions

Before you enquire.

How much does business automation cost?

The Automation Opportunity Review is £495 for one defined workflow. Small Single-Task Automation starts at £1,500; a connected multi-step system is quoted separately. The review and build are different scopes, and third-party charges are separate.

Can we keep our email, spreadsheets and existing software?

Often, yes. We first check the tools you already use, their APIs or export options, permissions and data quality. Keeping a working system and joining up one missing handoff can be more useful than replacing everything.

Do we need AI?

No. Forms, agreed rules and ordinary integrations are often enough. AI can help with variable text or documents when there is a representative test set and a person reviews uncertain results.

Can you automate quotations and invoices?

We can scope data collection, draft preparation and handoff to your quoting or accounting system. Pricing approval, customer commitments and invoice sending need explicit permissions and checks; they are not enabled simply because the data can be moved.

What do you need from us to start?

Describe one repeated task, the tools involved, who does it and what a successful finish looks like. A redacted example can help once we agree a safe way to share it. Do not send passwords or customer records through the public enquiry form.

What happens if an integration stops working?

The agreed implementation should make failure visible, preserve enough context to retry safely and name the person responsible. Monitoring and ongoing support are defined in the scope, not assumed to be unlimited.

Start with evidence

What does your team keep doing by hand?

Tell us about one repeated task, the tools involved and where it gets stuck. You do not need a technical specification. We will confirm whether the review is a useful first step.

Tell us about the workflow